Bank account verification offline

Incident Report for Root

Resolved

We can confirm that the 3rd party service is fully operational.

We will continue to engage with our provider to make sure we get notified of issues or downtime in a timeous manner.

Posted Jul 14, 2022 - 15:55 SAST

Monitoring

We are seeing successful responses from our 3rd party API. We will continue to monitor.

Posted Jul 14, 2022 - 15:09 SAST

Investigating

The 3rd party API service used to perform bank account verification checks, is currently not responding. We are engaging with our service provider to urgently resolve the issue and restore the verification service.

This could affect the ability to capture banking details on our platform.

Posted Jul 14, 2022 - 14:45 SAST

This incident affected: API and Dashboard.